AI & OBSERVABILITY

Seeing your environment is the start. Understanding it transforms operations.

Modern infrastructures generate thousands of signals every moment.

Metrics, logs, events, traces, network flows, dependencies, availability, performance and experience reveal different aspects of an environment's behaviour.

Add Solution combines monitoring, observability, analysis and intelligence to turn these signals into context—helping teams understand what is happening, investigate causes, prioritise actions and make better-informed operational decisions.

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FROM SIGNAL TO CONTEXT

01Infrastructure

02Network

03Applications

04Cloud

05Services

06Users

TELEMETRYCONTEXTUNDERSTANDINGDECISION

Data shows signals.Context turns signals into understanding.

ENGENHARIA APLICADA

Dados operacionais precisam revelar contexto, dependências e impacto.

A Add Solution conecta métricas, eventos, logs, traces, topologia e serviços para ampliar a capacidade de compreender e decidir.

IA & Observabilidade: ambiente tecnológico crítico operado com engenharia e controle

Arquitetura, execução e operação tratadas como partes da mesma responsabilidade.

A NECESSARY EVOLUTION

Knowing something failed matters. Understanding why takes you further.

Traditional monitoring remains essential. Availability, utilisation, capacity, interfaces, processes, services and thousands of other indicators need continuous monitoring.

But modern environments add new layers of complexity. A transaction may pass through an application, APIs, containers, a database, external services, networks, data centres and cloud before reaching the user.

Observability extends this view by connecting different signals and enabling teams to investigate how the system behaves as a whole.

Monitoring answers questions we know.Observability helps investigate questions we have yet to discover.

TELEMETRY

Each layer tells part of the story.

Observability is not about accumulating data. It is about asking better questions about the environment.

Metrics

Show quantitative states and behaviour over time.

Logs

Record events and details generated by systems and applications.

Traces

Follow transactions across distributed components and services.

Flows

Reveal communications, sources, destinations, protocols and volumes.

Events

Represent changes, alerts and relevant occurrences.

Dependencies

Show how applications, services and infrastructure relate to each other.

CAPABILITIES

Visibility across the different layers of operations.

No single telemetry source can explain a complex environment. Our capabilities therefore span infrastructure, networks, applications, cloud, assets and business services.

01INFRASTRUCTURE

Understand the health of your technology foundation.

01.01

Infrastructure Monitoring

Monitoring the availability, utilisation, capacity, performance and behaviour of the components that support technology operations.

Add Solution's real-world experience goes beyond data collection: effective monitoring means knowing what to observe, which thresholds make sense and when a condition needs attention.

Explore Infrastructure Monitoring

01.02

Capacity & Performance Management

Analysis of resource utilisation and behaviour over time to support decisions on capacity, growth, sizing and performance.

The aim is to understand trends before capacity becomes an operational constraint.

Explore Capacity & Performance Management

02NETWORK OBSERVABILITY

The network underpins almost every experience.

02.01

Network Performance & Visibility

Applications can be healthy while the user experience remains poor.

Latency, loss, congestion, routes, interfaces, conversations, protocols and traffic patterns help investigate how data travels through infrastructure and where the experience may be affected.

Explore Network Performance & Visibility

03APPLICATION OBSERVABILITY

Between the user's click and the response lies a chain of dependencies.

03.01

Application Performance (APM)

Code, services, APIs, databases, infrastructure, external services and the network can all participate in the same transaction.

Application Performance Monitoring and tracing make it possible to track these relationships, analyse response times, investigate transactions and identify where degradation is introduced.

Explore Application Performance

04EVENTS & CONTEXT

Thousands of events. The challenge is identifying which ones matter.

04.01

Logs & Event Analytics

Centralising, searching and correlating records improves investigation and reduces reliance on fragmented analysis.

The value is not simply in storing logs. It is in using them to answer questions about the environment.

Explore Logs & Event Analysis

05ASSET INTELLIGENCE

Visibility starts with knowing what exists.

05.01

Asset Intelligence & Discovery

Equipment enters and leaves service, software is installed, services change, devices appear on the network and dependencies evolve.

Discovery and asset intelligence help build a more up-to-date view of what makes up the technology environment.

Explore Asset Intelligence & Discovery

06CLOUD OBSERVABILITY

Dynamic environments need equally dynamic visibility.

06.01

Cloud Observability

Cloud introduces elasticity, managed services, distributed architectures and resources whose lifespans can be much shorter than in traditional infrastructure.

Cloud observability needs to keep pace with these changes and correlate telemetry from infrastructure, applications and services.

Explore Cloud Observability

07BUSINESS SERVICE MONITORING

A component can be available while the service still does not work.

07.01

Business Service Monitoring

Users and businesses do not consume individual servers, interfaces or processes. They consume services.

Business Service Monitoring organises the view around what the business uses, showing how different dependencies contribute to availability and performance.

Explore Business Service Monitoring

CONTEXT

An alert becomes meaningful when we know what it could affect.

An unavailable interface may be irrelevant or critical. High CPU utilisation may be expected behaviour or a symptom of degradation.

Context changes the interpretation. A mature architecture aims to understand not just components, but their relationships with applications, services, users and business processes.

01Component
02Dependency
03Application
04Service
05Experience
06Business

INTELLIGENCE APPLIED TO OPERATIONS

When data volumes exceed people's ability to analyse each signal individually.

Artificial intelligence, machine learning, correlation and automation techniques can expand operational capacity. They can help identify patterns, group related events, detect anomalous behaviour, support investigation and highlight signals that need attention.

But intelligence does not replace context. Models, algorithms and automations need suitable data and processes that allow their results to be validated and used.

AI does not replace observability. It expands what we can do with the data we are able to observe.

AIOPS

Intelligence applied to the volume and pace of operations.

AIOps combines operational data, analysis, correlation, automation and intelligence techniques to support teams facing the scale and complexity of modern environments.

The aim is not simply to add AI to monitoring. It is to reduce noise, add context and help people focus on situations that genuinely require analysis or action.

INVESTIGATION

Symptoms and causes are rarely in the same place.

A slow application may be caused by code, a database, infrastructure, the network, an external service or a combination of these factors.

Observability brings different signals and dependencies together, narrowing the gap between noticing a problem and understanding where to investigate further.

OBSERVABILITY ENGINEERING

Before choosing a tool, we need to know what we want to understand.

Collecting everything indiscriminately can increase cost and complexity without necessarily improving understanding.

A strategy starts with the questions operations need to answer. These guide the architecture, telemetry sources, collection, storage, correlation, visualisation and operational processes.

01Understand
02Map
03Instrument
04Collect
05Correlate
06Visualize
07Operate
08Evolve

OPERATIONAL EXPERIENCE

Observability gains value when combined with operational experience.

For more than 15 years, Add Solution has worked with infrastructure, networks, monitoring and enterprise environments. That experience comes from observing production systems, handling events, investigating behaviour and supporting operations that continuously depend on technology.

The tool shows data. Experience helps ask the right questions.

FROM VISIBILITY TO ACTION

Observing creates value only when someone can act.

Telemetry, alerts and analysis do not solve problems on their own. Value emerges when information reaches the right people, with context to guide investigation, decisions and action.

Explore services & operations

OBSERVE THE FOUNDATION

Infrastructure needs to be designed—and understood while it runs.

Networks, servers, storage, virtualisation, cloud and connectivity generate essential signals about availability, capacity and performance.

Learn about Infrastructure & Networks

SECURITY CONTEXT

Telemetry also adds security context.

Although observability and cybersecurity have different objectives, both depend on visibility into what is happening in the environment.

Explore Cybersecurity

TECHNOLOGY TO TURN SIGNALS INTO CONTEXT

The architecture determines which tools make sense.

Monitoring and observability may require different technologies depending on infrastructure, applications, telemetry volumes, retention, integrations and operational objectives.

Open standards such as OpenTelemetry can reduce unnecessary coupling between instrumentation and backends in modern architectures.

Explore our Observability technologies

OBSERVABILITY IN THE BUSINESS CONTEXT

Monitoring priorities depend on what the business needs to deliver.

Downtime has different consequences in a hospital, a manufacturing business, a logistics operation, a service company or a distributed infrastructure.

Our experience across sectors helps connect telemetry with criticality, service and operational impact.

Explore our industry expertise

PERGUNTAS FREQUENTES

Decisões importantes sobre IA & Observabilidade

Respostas objetivas para dúvidas técnicas e operacionais que costumam surgir antes de um projeto.

01Como a Add Solution aborda um projeto de IA & Observabilidade?

Casos de uso, instrumentação, coleta, qualidade, correlação, dashboards e runbooks direcionam a implantação. A solução é dimensionada a partir do contexto do cliente, com responsabilidades e critérios de aceite definidos antes da execução.

02Quais informações precisam ser avaliadas antes da definição da solução?

Serviços, jornadas, arquitetura, fontes de telemetria, criticidade, sintomas, dependências e objetivos operacionais. Esse diagnóstico evita recomendações genéricas e ajuda a priorizar aquilo que efetivamente reduz risco ou melhora a operação.

03A solução pode aproveitar o ambiente tecnológico existente?

Infraestrutura, aplicações, rede, cloud, segurança e ITSM podem compartilhar contexto sem eliminar ferramentas especializadas. O que deve ser mantido, modernizado, integrado ou substituído é decidido por aderência técnica e valor operacional, não por uma premissa de renovação total.

04Como a Add Solution reduz riscos durante implantação ou mudança?

A execução considera dependências, janelas, validações, comunicação, evidências e rollback quando aplicável. Mudanças críticas são divididas em etapas verificáveis para preservar a continuidade.

05Como o ambiente continua evoluindo após a entrega?

Cobertura, ruído, qualidade dos dados, novos serviços e aprendizados de incidentes orientam evolução contínua. A continuidade pode ser assumida pela equipe do cliente, pela Add Solution ou por um modelo combinado, conforme o escopo contratado.

FALE COM UM ESPECIALISTA

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CONTEXTO DA CONVERSAAI & ObservabilityOrigem e interesse são registrados automaticamente no atendimento.

CONVERSATION CONTEXTYou are contacting Add Solution about AI & Observability.

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