ACCESSIBLE ✓
The service accepts the request and returns a response.
APPLICATION PERFORMANCE MANAGEMENT
From the user experience to the transaction that explains every millisecond.
Modern applications depend on code, APIs, databases, microservices, infrastructure, networks, cloud and external services.
When something slows down or fails, identifying the layer causing the problem can take longer than fixing it. Add Solution implements APM and observability architectures that connect transactions, traces, services, dependencies and infrastructure.
Visibility to investigate performance, understand bottlenecks, narrow down hypotheses and give development, infrastructure and operations a shared view of reality.
METRICSLOGSTRACES
TRANSACTION · DEPENDENCIES
APPSERVICEDATABASEEXTERNAL
ENGENHARIA APLICADA
Cada milissegundo precisa ser relacionado à transação, ao código e à dependência correta.
A Add Solution estrutura APM para conectar experiência, serviços, traces, erros, infraestrutura e releases em uma investigação coerente.
Arquitetura, execução e operação tratadas como partes da mesma responsabilidade.
AVAILABLE ≠ FAST
HTTP 200 does not mean a good experience.
The application may respond while response times, databases, external calls, errors and queues are already degrading the experience.
RESPONSE ↑ · ERRORS ↑ · EXPERIENCE ↓
Availability tells you whether it is accessible. APM helps explain how it responds.
KNOWING THAT THE APPLICATION IS SLOW IS PERCEPTION. DISCOVERING WHERE TIME IS SPENT IS OBSERVABILITY.
FROM EXPERIENCE TO CAUSE
The user notices slowness. Engineering needs to find where it began.
Depending on instrumentation and platform, APM can follow a request's technical journey across layers.
01USEREXPERIENCE
02REQUESTEXPERIENCE
03APPLICATIONDEPENDENCY
04SERVICEDEPENDENCY
05DATABASEDEPENDENCY
06EXTERNAL SERVICEDEPENDENCY
07INFRASTRUCTUREDEPENDENCY
WHAT IS APM
Application performance observed in the context of transactions and dependencies.
Application Performance Monitoring or Management is not one product: it is a capability for investigating behaviour, timing, errors and relationships.
Transactions
Specific behaviour for login, search, orders, reports or APIs.
Traces
A request's distributed path through services.
Dependencies
The databases, APIs, internal services, cloud and resources involved.
Errors
Exceptions, failed transactions and application errors, where available.
Performance
Response time, throughput, latency and historical behaviour.
Context
The relationship between technical telemetry, service and user experience.
BUSINESS TRANSACTIONS
People use applications through transactions, not averages.
Login, search, order creation, reporting or an API call can behave very differently within the same application.
01LOGINTRANSACTION
02SEARCHTRANSACTION
03CREATE ORDERTRANSACTION
04GENERATE REPORTTRANSACTION
05API REQUESTTRANSACTION
THE AVERAGE MAY LOOK HEALTHY WHILE A CRITICAL TRANSACTION REMAINS SLOW.
DISTRIBUTED TRACING
Tracing turns a distributed request into a story that can be investigated.
Traces, spans, parent/child relationships, duration and service boundaries reveal the path when instrumentation preserves context.
01REQUESTILLUSTRATIVE SPAN
02SERVICE AILLUSTRATIVE SPAN
03SERVICE BILLUSTRATIVE SPAN
04DATABASEILLUSTRATIVE SPAN
05EXTERNAL APIILLUSTRATIVE SPAN
06RESPONSEILLUSTRATIVE SPAN
TOTAL RESPONSE TIME IS JUST THE BEGINNING. PERFORMANCE GAINS CONTEXT WHEN WE BREAK DOWN THE PATH.
SERVICE MAP
In distributed applications, knowing the components matters. Knowing the dependencies matters even more.
Frontend, APIs, authentication, services, databases and external integrations can form conceptual maps when supported by instrumentation.
01FRONTENDDEPENDENCY
02APIDEPENDENCY
03SERVICESDEPENDENCY
04DATABASEDEPENDENCY
05EXTERNAL APIDEPENDENCY
Transactions cross services and propagate latency.
Service-to-service communication, errors and dependencies increase investigation complexity.
Observability also adds value to traditional applications.
Application servers, transactions, databases and external dependencies still need evidence.
DATABASE & EXTERNAL CALLS
Applications often spend more time waiting than processing.
The duration and frequency of queries, connections, APIs, authentication, SaaS and third-party services can explain time spent outside the main code.
Queries · connections · waiting
A slow page may point to a query, contention or a dependency; this visibility is not equivalent to full Database Performance Monitoring.
APPLICATION → API → WAIT
The application can be healthy and still be waiting for a service your team does not control.
GOLDEN SIGNALS
Complementary signals explain service health and performance.
Latency, traffic, errors and saturation are conceptual references, not a proprietary framework or universal thresholds.
Latency
How long transactions and dependencies take to respond.
Traffic
The volume of requests, transactions and operations.
Errors
Failures observed in the application context.
Saturation
Queues, pools, connections, resources and contention where observable.
Averages hide experiences.
P50, P95 and P99 help reveal distributions and extremes without turning illustrative values into real data.
Performance must be analyzed as a distribution, not just an average.
Experience and expected behaviour need context.
APDEX, where supported, provides a complementary measure of satisfaction. Baselines help identify deviations in response, errors, volume and dependencies.
METRICS + LOGS + TRACES
The less isolated the signals, the fewer hypotheses remain to investigate.
Metrics show what changed, logs record evidence and traces reveal where the transaction passed through.
Metrics
Quantitative states and behaviour over time.
Logs
Events and details recorded by applications and services.
Traces
The path and relationships of a distributed transaction.
OPENTELEMETRY & INSTRUMENTATION
Without suitable instrumentation, important parts remain invisible.
OpenTelemetry is an open ecosystem for generating, collecting and exporting traces, metrics and logs—not a complete APM platform.
01INSTRUMENTATIONOTEL ECOSYSTEM
02SDK / AGENTOTEL ECOSYSTEM
03COLLECTOROTEL ECOSYSTEM
04EXPORTEROTEL ECOSYSTEM
05OBSERVABILITY BACKENDOTEL ECOSYSTEM
OPEN INSTRUMENTATION CAN REDUCE DEPENDENCY BETWEEN THE APPLICATION AND A SINGLE BACKEND.
USER EXPERIENCE TO BACKEND
An experience perceived at the first layer may be caused many layers below.
RUM observes real users, Synthetic simulates journeys and APM investigates internal behaviour when those capabilities are included in the platform and project.
01USEREND-TO-END CONTEXT
02BROWSEREND-TO-END CONTEXT
03NETWORKEND-TO-END CONTEXT
04WEBEND-TO-END CONTEXT
05APPLICATIONEND-TO-END CONTEXT
06DATABASEEND-TO-END CONTEXT
07INFRASTRUCTUREEND-TO-END CONTEXT
CLOUD-NATIVE & HYBRID
A transaction does not respect organisational boundaries in infrastructure.
Containers, microservices, orchestration, ephemeral workloads, managed databases, APIs and on-premises environments may all participate in the same journey.
01USERHYBRID DEPENDENCY
02ON-PREMISES APPHYBRID DEPENDENCY
03CLOUD SERVICEHYBRID DEPENDENCY
04MANAGED DATABASEHYBRID DEPENDENCY
05SAAS / APIHYBRID DEPENDENCY
APM + INFRASTRUCTURE + NETWORK
Application slowness is not confined to one technical discipline.
Infrastructure explains components, the network explains communications and APM examines the transaction in depth. These capabilities complement each other.
Infrastructure Monitoring
Are the components healthy?
Network Visibility
How are communications behaving?
APM
What happens inside the transaction?
APPLICATION TROUBLESHOOTING
Do not choose a culprit. Eliminate hypotheses with evidence.
APM provides context that can accelerate investigation and support root cause analysis, without promising universal automatic identification.
Which transaction?
A question that connects symptom and evidence.
When did it happen?
A question that connects symptom and evidence.
Where was the time spent?
A question that connects symptom and evidence.
Which dependency?
A question that connects symptom and evidence.
What changed?
A question that connects symptom and evidence.
Who was affected?
A question that connects symptom and evidence.
OBSERVE → LOCALIZE → UNDERSTAND → ACT
Development and infrastructure should not see different versions of the same incident.
Transactions, traces, errors, dependencies and performance create a shared, evidence-based language.
A completed deployment is not a validated change.
Baselines, deployment, comparison and validation can reveal regressions in response, errors, resources, queries and dependencies.
01BASELINERELEASE EVIDENCE
02DEPLOYRELEASE EVIDENCE
03MEASURERELEASE EVIDENCE
04COMPARERELEASE EVIDENCE
05VALIDATERELEASE EVIDENCE
TECHNICAL → BUSINESS CONTEXT
Not every transaction has the same value to the company.
Login, queries, orders, payment, scheduling, issuance and integration are conceptual examples of journeys whose impact depends on the business.
01SPANCONTEXT
02TRACECONTEXT
03TRANSACTIONCONTEXT
04APPLICATIONCONTEXT
05SERVICECONTEXT
06BUSINESS PROCESSCONTEXT
AI FOR APPLICATION OBSERVABILITY
AI can accelerate analysis. It does not replace accurate telemetry, context or engineering.
Anomalies, patterns, correlation, summarisation and investigation assistance can support specialists when implemented on compatible platforms.
AI WITHOUT OBSERVABILITY TRIES TO GUESS. OBSERVABILITY PROVIDES EVIDENCE FOR INTELLIGENCE TO WORK WITH.
APM ARCHITECTURE
Installing an agent does not build observability.
Objectives, scope, instrumentation, collectors, sampling, processing, storage, retention, security, dashboards, alerts, integrations and operations need to be designed.
01OBJECTIVESARCHITECTURE
02INSTRUMENTATIONARCHITECTURE
03COLLECTIONARCHITECTURE
04PROCESSINGARCHITECTURE
05STORAGEARCHITECTURE
06CORRELATIONARCHITECTURE
07OPERATIONSARCHITECTURE
AN AGENT IS A COMPONENT. OBSERVABILITY IS ARCHITECTURE.
Find blind spots and instrument the environment to answer the right questions.
Applications, critical transactions, dependencies, databases, external calls, retention and processes can be assessed; agents, OpenTelemetry, pipelines, dashboards and integrations can form part of the project.
Consulting & Assessment Professional ServicesGreater visibility requires governance over what is observed.
Credentials, tokens, PII, payloads, parameters, headers, statements, access, retention and masking need to be addressed according to the technology and need.
CybersecurityAPPLICATION OBSERVABILITY EXPERTISE
The tool sees what has been instrumented. Engineering decides what needs to be understood.
More than 15 years of experience connect observability, infrastructure, networking, cloud, databases, cybersecurity and operations through certified specialists.
- 01
Understand
Escopo e telemetria.
- 02
Instrument
Escopo e telemetria.
- 03
Collect
Escopo e telemetria.
- 04
Correlate
Contexto e evidência.
- 05
Visualise
Contexto e evidência.
- 06
Investigate
Contexto e evidência.
- 07
Optimise
Resultado e evolução.
- 08
Evolve
Resultado e evolução.
A TRANSACTION SPANS MULTIPLE DISCIPLINES. SO DOES OUR INVESTIGATIVE CAPABILITY.
APM CONNECTED TO OPERATIONS
Observability increases the context available during an incident.
Application telemetry can enrich Command Center, Service Desk and specialists' work, connecting the user's perception with technical evidence.
01USEROPERATION
02SERVICE DESKOPERATION
03INCIDENTOPERATION
04APM CONTEXTOPERATION
05SPECIALISTOPERATION
06ACTIONOPERATION
WHEN APM MAKES SENSE
How much time does your team spend trying to find the problem?
When applications, network and infrastructure are observed separately, blind spots appear precisely between them.
The application is slow, but the infrastructure appears healthy.
A condition that may require instrumentation and transactional context.
Users discover the problems.
A condition that may require instrumentation and transactional context.
The network, application and database teams blame each other.
A condition that may require instrumentation and transactional context.
We do not know which transaction is slow.
A condition that may require instrumentation and transactional context.
Intermittent problems are difficult to investigate.
A condition that may require instrumentation and transactional context.
Dependencies between services remain invisible.
A condition that may require instrumentation and transactional context.
We do not know where response time is being spent.
A condition that may require instrumentation and transactional context.
Deployments are not compared with a technical baseline.
A condition that may require instrumentation and transactional context.
How much time does your team spend trying to find the problem?
We can assess applications, transactions, dependencies, telemetry, instrumentation and investigation processes to identify blind spots between user, application and infrastructure.
Assess your application observabilityPERGUNTAS FREQUENTES
Decisões importantes sobre Performance de Aplicações (APM)
Respostas objetivas para dúvidas técnicas e operacionais que costumam surgir antes de um projeto.
01Como a Add Solution aborda um projeto de Performance de Aplicações (APM)?
Priorização de jornadas, instrumentação, sampling, baseline, dashboards e alertas reduzem volume sem contexto. A solução é dimensionada a partir do contexto do cliente, com responsabilidades e critérios de aceite definidos antes da execução.
02Quais informações precisam ser avaliadas antes da definição da solução?
Jornadas, aplicações, transações, arquitetura, frameworks, dependências, SLIs, erros, releases e privacidade. Esse diagnóstico evita recomendações genéricas e ajuda a priorizar aquilo que efetivamente reduz risco ou melhora a operação.
03A solução pode aproveitar o ambiente tecnológico existente?
APM pode integrar RUM, logs, infraestrutura, cloud, rede, CI/CD, ITSM e business service monitoring. O que deve ser mantido, modernizado, integrado ou substituído é decidido por aderência técnica e valor operacional, não por uma premissa de renovação total.
04Como a Add Solution reduz riscos durante implantação ou mudança?
A execução considera dependências, janelas, validações, comunicação, evidências e rollback quando aplicável. Mudanças críticas são divididas em etapas verificáveis para preservar a continuidade.
05Como o ambiente continua evoluindo após a entrega?
Novos releases, regressões, dependências, erros e mudanças de comportamento alimentam tuning e melhoria. A continuidade pode ser assumida pela equipe do cliente, pela Add Solution ou por um modelo combinado, conforme o escopo contratado.
FALE COM UM ESPECIALISTA
Vamos conversar sobre Performance de Aplicações (APM).
Share the context of your environment, the perceived impacts and the results your organization seeks. Add Solution will direct the conversation to the most appropriate experts.
CONTEXTO DA CONVERSAPerformance de Aplicações (APM)Origem e interesse são registrados automaticamente no atendimento.