Request → CV → professional → hours
A valid approach when the objective is limited to filling a position.
IT OUTSOURCING
Specialist capabilities where your operation needs them.
Technology demands increasingly specialised knowledge, while companies need to develop their environments without necessarily building an internal team for every platform, project or discipline.
Add Solution's IT Outsourcing expands technology teams' capacity through specialist professionals, models adapted to the client's context and access to knowledge built over more than 15 years in infrastructure, networks, cybersecurity, cloud, data centres, observability and operations.
Beyond filling positions, we aim to add technical capacity where it can deliver results.
NETWORKSECURITYCLOUD
EXPERTISE · INTEGRATION
CAPACITYCONTEXTGOVERNANCERESULT
ENGENHARIA APLICADA
Capacidade especializada precisa estar integrada à governança do cliente.
Estruturamos alocação de profissionais com perfis, responsabilidades, acompanhamento e conhecimento compatíveis com a operação.
Arquitetura, execução e operação tratadas como partes da mesma responsabilidade.
THE SPECIALIZATION CHALLENGE
Technology has become specialised. Teams do not need to hold every capability in-house.
Networking, cybersecurity, cloud, virtualisation, storage, backup, observability, identity, wireless, data centres and operations require different depths of expertise.
THE CHALLENGE IS NOT SIMPLY HAVING MORE PEOPLE. IT MEANS ACCESSING THE RIGHT KNOWLEDGE WHEN THE BUSINESS NEEDS IT.
BEYOND STAFFING
A person can fill a position. Expertise needs to create capability.
Strategic outsourcing starts with operational needs, not the number of positions.
Need → expertise → integration → knowledge → outcome
The definition considers the environment, responsibility and technical value that needs to be added.
We do not just want to fill a seat. We want to understand what technical capability needs to be there.
Before defining the required professional profile, we need to understand what the person will need to resolve.
Environment, technologies, responsibilities, activities, criticality, seniority, processes, interfaces, coverage, objectives and skills guide the definition.
A job description indicates a role. Understanding the environment helps define the required expertise.
Knowing the technology is essential. Understanding where it is used turns knowledge into value.
Processes, tools, architecture, team, responsibilities, governance, procedures and objectives connect the specialist to the client's reality.
ON-DEMAND CAPACITY
The need for expertise does not always match the size of the internal team.
Growth, projects, specific technologies, expansion, backlog, modernisation and changes may require additional capacity according to the contracted model.
Outsourcing does not have to replace the internal team. It can make it more capable.
The internal team retains business context and knowledge. External specialists can add technical depth, capacity and new experience.
CLIENT TEAM + ADD SOLUTION CAPABILITIES = EXPANDED CAPACITY
Not every critical skill needs to become a permanent position.
Some disciplines have variable demand, are needed at specific times or do not justify a dedicated internal structure.
TECHNICAL SKILLS
Specialisation aligned with the environment and responsibility.
Areas and availability depend on the contracted scope, profile and model. One professional does not need to master every discipline.
Networking
Routing, switching, LAN, WAN, Wi-Fi, SD-WAN, connectivity and operations.
Cybersecurity
Firewall, NAC, Zero Trust, PAM/IAM, endpoint, SIEM and vulnerabilities.
Data Center
Servers, storage, virtualisation, availability, capacity and troubleshooting.
Cloud
Cloud infrastructure, hybrid environments, connectivity, operations, security and migration.
Backup
Operations, job analysis, repositories, restore, capacity and retention.
Observability
Monitoring, metrics, logs, traces, dashboards, alerts and telemetry.
IT Operations
Processes, tools, documentation, responsibilities and continuity.
ENGAGEMENT MODELS
The need determines the model—not the other way around.
Dedicated, shared, remote, on-site and hybrid are conceptual options; availability and design depend on the contract.
Dedicated
Dedicated capacity as defined in the contract.
Shared
Expertise used according to the defined model, where applicable.
Remote
Remote delivery where technically appropriate.
On-site
Work at your premises when needed and contracted.
Hybrid
A structured combination based on the need.
BEING DEDICATED TO THE CLIENT SHOULD NOT MEAN BEING DISCONNECTED FROM TECHNICAL KNOWLEDGE.
GOVERNANCE & ONBOARDING
Outsourcing needs to be managed as a capability, not simply as someone's presence.
Responsibilities, scope, activities, priorities, oversight, communication, metrics, escalation and documentation are defined according to the model.
Technical knowledge is only part of being prepared.
The environment, access, tools, processes, policies, architecture, procedures, responsibilities and stakeholders connect expertise to operations.
The better the onboarding, the faster technical knowledge becomes operational capacity.
Responsibility requires control.
Least privilege, individual accountability, controlled access, credential management, segregation and logging are considered according to the policies and environment.
PAM & Identity SecurityPeople change. Operations need to retain knowledge.
Runbooks, procedures, topologies, configuration references, operational notes, a knowledge base and handover reduce reliance on individuals within the defined scope.
The risk is not that a person leaves. It is allowing critical knowledge to leave with them.
Recognizing when a problem requires another specialty is also a technical skill.
Challenges beyond the scope or specialty need a clear escalation process based on the contracted model.
Specialized Technical SupportCOMPLEMENTARY CAPABILITIES
Outsourcing, projects and managed services address different needs.
The choice depends on where the capability is needed and which responsibility must be taken on.
Outsourcing
Professionals and expertise integrated into the client's context.
Professional Services
Specialist execution focused on projects and results.
Managed Services
Operational responsibility defined within a service model.
Command Center / EOC
Monitoring, support, response activation and operational coordination.
Technology capabilities can evolve with the business.
Expansion, new projects, temporary demand, technology transitions and operational development can justify additional expertise without positioning it as a replacement for the internal team.
Your team should focus its energy where it creates the most value.
Strategy, transformation, processes, product development and innovation can receive more attention when technical responsibilities are clearly organized.
Delegating a capability does not mean losing control. A good model increases predictability and clarity.
WHEN IT MAKES SENSE
Your company does not need to build every specialty in-house to access it.
Outsourcing can be a strategic alternative when operations need additional expertise, capacity or technical depth.
A capability is missing in-house.
A need that must be understood in context before defining the model.
Hiring specialists is difficult.
A need that must be understood in context before defining the model.
The team needs more capacity.
A need that must be understood in context before defining the model.
A new technology requires specific expertise.
A need that must be understood in context before defining the model.
A transformation requires specialists temporarily.
A need that must be understood in context before defining the model.
The existing team needs complementary expertise.
A need that must be understood in context before defining the model.
A technical function needs to be established.
A need that must be understood in context before defining the model.
Critical knowledge is concentrated in a few people.
A need that must be understood in context before defining the model.
What expertise does your team need to add today?
Tell us about the environment, the responsibility and the expertise you need. We can structure a model aligned with your technical and operational realities.
Talk to our specialistsSERVICES & OPERATIONS JOURNEY
Clients can start at any point according to their needs.
Diagnosis, transformation, integration, capacity, ongoing responsibility, support and coordination do not form a mandatory sequence.
- 01
Consulting & Assessment
Understand and prioritize
- 02
Professional Services
Transform
- 03
Turn-Key Projects
Integrate and deliver
- 04
IT Outsourcing
Add capacity
- 05
Managed Services
Take on responsibilities
- 06
Specialized Support
Solve complex challenges
- 07
Command Center / EOC
Observe and coordinate
ADD SOLUTION METHOD
Outsourcing should be judged by the capability it adds to operations.
Not simply by a professional's presence.
- 01
Understand
Necessidade e competência.
- 02
Define
Necessidade e competência.
- 03
Specialize
Necessidade e competência.
- 04
Integrate
Integração e evolução.
- 05
Follow up
Integração e evolução.
- 06
Evolve
Integração e evolução.
More than 15 years of understanding where expertise will be applied.
Infrastructure, networking, cybersecurity, data centers, cloud, backup, observability and operations provide the technical context that guides our work.
It is not just a question of which professional.
What problem needs to be addressed, and what knowledge, technology, autonomy, interaction, responsibility, knowledge retention and escalation are required?
Correctly defining the need is just as important as correctly selecting the professional.
PERGUNTAS FREQUENTES
Decisões importantes sobre Outsourcing de TI
Respostas objetivas para dúvidas técnicas e operacionais que costumam surgir antes de um projeto.
01Como a Add Solution aborda um projeto de Outsourcing de TI?
Seleção, onboarding, definição de papéis, acompanhamento e gestão de conhecimento reduzem descontinuidade. A solução é dimensionada a partir do contexto do cliente, com responsabilidades e critérios de aceite definidos antes da execução.
02Quais informações precisam ser avaliadas antes da definição da solução?
Competências, senioridade, responsabilidades, demanda, jornada, ferramentas, governança e continuidade. Esse diagnóstico evita recomendações genéricas e ajuda a priorizar aquilo que efetivamente reduz risco ou melhora a operação.
03A solução pode aproveitar o ambiente tecnológico existente?
Profissionais atuam conectados aos processos, equipes e objetivos do cliente, com suporte da estrutura técnica da Add Solution. O que deve ser mantido, modernizado, integrado ou substituído é decidido por aderência técnica e valor operacional, não por uma premissa de renovação total.
04Como a Add Solution reduz riscos durante implantação ou mudança?
A execução considera dependências, janelas, validações, comunicação, evidências e rollback quando aplicável. Mudanças críticas são divididas em etapas verificáveis para preservar a continuidade.
05Como o ambiente continua evoluindo após a entrega?
Indicadores, feedback, capacitação, cobertura e planejamento de sucessão preservam a qualidade da atuação. A continuidade pode ser assumida pela equipe do cliente, pela Add Solution ou por um modelo combinado, conforme o escopo contratado.
FALE COM UM ESPECIALISTA
Vamos conversar sobre Outsourcing de TI.
Share the context of your environment, the perceived impacts and the results your organization seeks. Add Solution will direct the conversation to the most appropriate experts.
CONTEXTO DA CONVERSAOutsourcing de TIOrigem e interesse são registrados automaticamente no atendimento.