Availability
Hosts, interfaces, services, ports, processes and dependencies.
INFRASTRUCTURE MONITORING
Visibility to understand infrastructure before the business notices a problem.
Networks, servers, storage, virtualisation, cloud, wireless, equipment, services and components continuously generate signals about availability, performance, capacity and behaviour.
The challenge is not simply to collect them. Add Solution designs, implements and develops environments that turn these signals into operational context, identifying anomalies, trends, degradation and outages.
With certified specialists and experience in critical environments, we build monitoring focused on what truly needs to be understood, prioritised and addressed.
AVAILABILITYPERFORMANCECAPACITY
CONTEXT · CORRELATION
NETWORKCOMPUTESTORAGECLOUD
ENGENHARIA APLICADA
Saber que um componente responde é diferente de compreender sua saúde.
Projetamos monitoramento de disponibilidade, performance, capacidade e dependências orientado àquilo que a infraestrutura sustenta.
Arquitetura, execução e operação tratadas como partes da mesma responsabilidade.
BEYOND UP/DOWN
UP or DOWN answers only the simplest question about your infrastructure.
A component can respond while the service is already degraded. Availability, performance, capacity, latency, errors, dependencies and trends provide a more useful view.
Performance
Latency, loss, I/O, utilisation, throughput and response times.
Capacity
Resource consumption, growth, history and trends.
Behaviour
Baselines, seasonality, duration, severity and deviations.
Dependencies
Physical, logical and service relationships that explain impact.
Context
Criticality, location, responsibility and operational relevance.
A DEVICE MAY BE AVAILABLE WHILE THE SERVICE IS ALREADY DEGRADED. AVAILABLE DOES NOT MEAN HEALTHY.
FROM COLLECTION TO KNOWLEDGE
Collecting data is easy. Turning it into operational information takes engineering.
Value lies not in the number of metrics collected, but in recognising which ones explain the environment's health.
- 01
SIGNAL
Construção de contexto.
- 02
DATA
Construção de contexto.
- 03
METRIC
Construção de contexto.
- 04
CONTEXT
Construção de contexto.
- 05
EVENT
Direcionamento operacional.
- 06
ALERT
Direcionamento operacional.
- 07
INFORMATION
Direcionamento operacional.
- 08
ACTION
Direcionamento operacional.
SERVICE-ORIENTED MONITORING
The right question is not ‘what can we collect?’ It is ‘what do we need to understand?’
Services, criticality, architecture, dependencies, indicators, expected behaviour, risk and impact guide collection—not the other way around.
01BUSINESSCONTEXT
02SERVICECONTEXT
03DEPENDENCIESCONTEXT
04INFRASTRUCTURECONTEXT
05METRICSCONTEXT
EQUIPMENT-ORIENTED MONITORING SHOWS COMPONENTS. SERVICE-ORIENTED MONITORING BEGINS TO SHOW IMPACT.
Working does not mean working well.
CPU, memory, disk, I/O, latency, loss, throughput, queues, sessions and utilisation gain meaning when observed over time.
History turns utilization into trends. Trends turn monitoring into planning.
To recognise the abnormal, we first need to understand the normal.
Static thresholds, historical behaviour, seasonality, duration, dependencies and severity can work together, depending on the platform.
A threshold without context can generate an alert. An alert without relevance generates noise.
ALERT FATIGUE
Thousands of alerts do not mean thousands of useful insights.
Duplication, flapping, cascades, dependencies, maintenance, severity, correlation and suppression where applicable need to be managed to reduce noise and preserve relevance.
01EVENTSNOISE
02FILTERSIGNAL
03CORRELATESIGNAL
04PRIORITIZESIGNAL
05ACTIONABLE ALERTSIGNAL
A PLATFORM THAT ALERTS ABOUT EVERYTHING MAY NOT CLEARLY INDICATE WHAT REALLY MATTERS.
DEPENDENCIES & TOPOLOGY
One failure can produce dozens of symptoms. There is still only one cause.
Physical, logical, network and service relationships help distinguish the primary event from related effects.
01CORE EVENTROOT SIGNAL
02NETWORKDEPENDENCY
03COMPUTEDEPENDENCY
04APPLICATIONDEPENDENCY
05SERVICE IMPACTDEPENDENCY
INFRASTRUCTURE COVERAGE
We understand monitoring because we also understand what we monitor.
This expertise combines observability with knowledge of networks, servers, storage, virtualisation, cloud, data centres, backup and operations.
Networks & connectivity
Switches, routers, firewalls, interfaces, links, LAN, WAN and quality indicators.
Wireless
Controllers, access points, clients, radios, capacity and availability.
Servers & storage
CPU, memory, disks, filesystems, services, hardware, volumes, pools and I/O.
Virtualization
Hosts, clusters, virtual machines, datastores, contention and capacity.
Cloud & hybrid
Compute, storage, network, services, resources and hybrid dependencies.
Backup & data centre
Jobs, repositories, infrastructure, power and sensors where integrated.
COLLECTION & STANDARDIZATION
No single method can represent every environment.
Agents can provide greater local depth; agentless collection reduces intervention and uses protocols or APIs. Security, scale, architecture and the required data guide the choice.
SNMP
The method is chosen for the platform and need.
ICMP
The method is chosen for the platform and need.
WMI
The method is chosen for the platform and need.
AGENTS
The method is chosen for the platform and need.
APIs
The method is chosen for the platform and need.
SSH
The method is chosen for the platform and need.
SCRIPTS
The method is chosen for the platform and need.
IPMI
The method is chosen for the platform and need.
JMX
The method is chosen for the platform and need.
CLOUD APIs
The method is chosen for the platform and need.
TEMPLATES, DISCOVERY, AND INHERITANCE TURN TECHNICAL KNOWLEDGE INTO A REUSABLE STANDARD.
DISTRIBUTED MONITORING
Distributed environments need an architecture designed for distribution.
A central platform, proxies, collectors, gateways and distributed components can organise visibility across sites, cloud and remote locations.
01CENTRAL PLATFORMDISTRIBUTED COLLECTION
02SITE ADISTRIBUTED COLLECTION
03SITE BDISTRIBUTED COLLECTION
04CLOUDDISTRIBUTED COLLECTION
05REMOTE SITEDISTRIBUTED COLLECTION
CENTRALIZE VISIBILITY IT DOES NOT MEAN PHYSICALLY CENTRALIZING ALL COLLECTION.Industries and distributed operations
EVENTS → ALERTS → INCIDENTS
A technical signal creates operational value only when it reaches the right people with the right context.
A metric describes behaviour, an event represents a condition, an alert directs attention and an incident connects the impact to a response process.
01METRICOPERATION
02EVENTOPERATION
03ALERTOPERATION
04INCIDENTOPERATION
05RESPONSEOPERATION
A dashboard is not decoration. It is an interface for decisions.
Operational, technical, service, capacity and management views need to address different needs.
A screen with a hundred charts can contain more data and less information than five properly selected indicators.
Monitoring also needs to understand expected behaviour.
Maintenance windows, change context, planned downtime, history, recurrence and seasonality help interpret the present.
MONITORING ≠ OBSERVABILITY
Monitoring answers known questions. Observability expands our ability to investigate the unknown.
Health, availability, metrics, thresholds, events and alerts form the foundation. Broader telemetry, correlation, dependencies and investigation add depth.
Understand expected conditions and behaviour.
Availability, performance, capacity and events answer previously defined questions.
Investigate relationships and behaviour not yet anticipated.
Context and telemetry expand the questions we can ask about complex systems.
OBSERVABILITY DOES NOT REPLACE MONITORING. IT STARTS WITH A WELL-BUILT FOUNDATION.AI & Observability
AI APPLIED TO MONITORING
Intelligence builds on data that already has quality, context and governance.
Anomaly detection, correlation, noise reduction, pattern recognition, trends and operational assistance can support analysis when implemented with suitable technology.
AI DOES NOT IMPROVE POORLY DESIGNED MONITORING. BEFORE APPLYING INTELLIGENCE, THE DATA MUST REPRESENT THE ENVIRONMENT.
MONITORING ≠ OPERATIONS
The tool detects. The operations team interprets, decides and acts.
Monitoring organises architecture, collection, rules and visibility. Command Center brings together people, processes, response and escalation.
01INFRASTRUCTUREVISIBILITY
02MONITORINGVISIBILITY
03CONTEXTVISIBILITY
04COMMAND CENTEROPERATION
05ACTIONOPERATION
VISIBILITY BECOMES EVEN MORE VALUABLE WHEN THERE IS OPERATIONAL CAPACITY TO ACT.
MONITORING AS A PROJECT
Installing a platform is quick. Building effective monitoring takes engineering.
Requirements, architecture, sizing, collection, templates, thresholds, dependencies, dashboards, alerts, integrations, retention, security and documentation make up the delivery.
- 01
Discover
Engenharia e arquitetura.
- 02
Understand
Engenharia e arquitetura.
- 03
Design
Engenharia e arquitetura.
- 04
Collect
Visibilidade e contexto.
- 05
Contextualise
Visibilidade e contexto.
- 06
Alert
Visibilidade e contexto.
- 07
Integrate
Operação e melhoria.
- 08
Evolve
Operação e melhoria.
A TOOL IS TECHNOLOGY. MONITORING IS ARCHITECTURE, KNOWLEDGE, AND PROCESS.
Assess what exists. Design what needs to evolve.
Coverage, architecture, noise, templates, thresholds, retention, dependencies, security and processes can be assessed; installation, customisation, integrations, migration and knowledge transfer can form part of implementation.
Consulting & Assessment Professional ServicesA platform that sees the whole infrastructure also needs protection.
Credentials, least privilege, encrypted communication, access control, segmentation, APIs, secrets, auditing and hardening need consideration. The platform's own high availability, retention and capacity depend on criticality.
CybersecurityOBSERVABILITY MATURITY
More data does not necessarily mean greater maturity.
Maturity emerges when data and context improve decisions. This progression is a conceptual narrative, not an official framework.
01AvailabilityKnow whether the component responds.
02PerformanceUnderstand how it behaves.
03ContextRelate the signal to what it may impact.
04CorrelationConnect events, time, topology, and dependencies.
05IntelligenceTurn data into better operational decisions.
EXPERTISE MATTERS
A powerful platform delivers its full potential when designed by people who know it deeply.
Over more than 15 years, Add Solution has built specialised monitoring and observability expertise, combining critical infrastructure knowledge with specialists certified in leading technologies.
+5,000 monitored devices
Operational experience applied to real, distributed environments, in a Zabbix environment associated with Add Solution's operations.
Zabbix · Progress Flowmon · Lansweeper
Specialised technologies support solutions, but architecture, customisation and integration expertise remain central to delivery.
WE DO NOT ONLY PROVIDE ACCESS TO TECHNOLOGY. WE PROVIDE THE KNOWLEDGE TO MAKE IT ACCURATELY REPRESENT THE ENVIRONMENT.
WHEN TO REVIEW YOUR MONITORING
Does your platform display data or build visibility?
When the environment, coverage and operations evolve at different speeds, monitoring gradually stops reflecting reality.
Users discover the problems.
A sign that architecture, context or governance needs to evolve.
There are too many alerts and too little information.
A sign that architecture, context or governance needs to evolve.
It is unclear which alerts are genuinely critical.
A sign that architecture, context or governance needs to evolve.
Dashboards contain plenty of data but little context.
A sign that architecture, context or governance needs to evolve.
New equipment is not being added to monitoring.
A sign that architecture, context or governance needs to evolve.
Dependencies between components are not visible.
A sign that architecture, context or governance needs to evolve.
Capacity planning is difficult.
A sign that architecture, context or governance needs to evolve.
Each technology creates a monitoring silo.
A sign that architecture, context or governance needs to evolve.
Does your company have monitoring—or visibility?
Tell us how your infrastructure is monitored today. Our specialists can assess architecture, coverage, alerts, dependencies, capacity and operational integration.
Talk to a specialistPERGUNTAS FREQUENTES
Decisões importantes sobre Monitoramento de Infraestrutura
Respostas objetivas para dúvidas técnicas e operacionais que costumam surgir antes de um projeto.
01Como a Add Solution aborda um projeto de Monitoramento de Infraestrutura?
Discovery, desenho, templates, coleta, thresholds, testes, dashboards e runbooks evitam cobertura aparente. A solução é dimensionada a partir do contexto do cliente, com responsabilidades e critérios de aceite definidos antes da execução.
02Quais informações precisam ser avaliadas antes da definição da solução?
Ativos, serviços, métricas, criticidade, baseline, thresholds, dependências, janelas e responsáveis. Esse diagnóstico evita recomendações genéricas e ajuda a priorizar aquilo que efetivamente reduz risco ou melhora a operação.
03A solução pode aproveitar o ambiente tecnológico existente?
Redes, servidores, storage, virtualização, cloud, backup e ITSM podem compartilhar eventos e contexto. O que deve ser mantido, modernizado, integrado ou substituído é decidido por aderência técnica e valor operacional, não por uma premissa de renovação total.
04Como a Add Solution reduz riscos durante implantação ou mudança?
A execução considera dependências, janelas, validações, comunicação, evidências e rollback quando aplicável. Mudanças críticas são divididas em etapas verificáveis para preservar a continuidade.
05Como o ambiente continua evoluindo após a entrega?
Novos ativos, ruído, falhas de coleta, capacidade, recorrências e mudanças exigem revisão contínua. A continuidade pode ser assumida pela equipe do cliente, pela Add Solution ou por um modelo combinado, conforme o escopo contratado.
FALE COM UM ESPECIALISTA
Vamos conversar sobre Monitoramento de Infraestrutura.
Share the context of your environment, the perceived impacts and the results your organization seeks. Add Solution will direct the conversation to the most appropriate experts.
CONTEXTO DA CONVERSAMonitoramento de InfraestruturaOrigem e interesse são registrados automaticamente no atendimento.