Modern infrastructures combine networks, security, servers, cloud, backup, wireless, applications and different suppliers. Designing and implementing this environment is only the beginning.
After go-live, someone needs to observe, analyze, respond, coordinate, document, measure and continually improve what keeps the business running.
Add Solution structures Managed IT Services with defined responsibilities, specialists, processes, tools, knowledge of the environment and governance.
Assumimos responsabilidades definidas sobre monitoramento, atendimento, sustentação e melhoria de ambientes tecnológicos críticos.
Arquitetura, execução e operação tratadas como partes da mesma responsabilidade.
Design, implementation and go-live need to be followed by operation, optimization and development. Managed Services preserve that continuity within an explicitly defined model.
Scope, responsibilities, processes, priorities, service levels, communication, escalation, governance and metrics make it explicit who does what and how the service will be controlled.
Operational capability combines people, processes, tools, knowledge, and governance.
The client, Add Solution, cloud providers, carriers, vendors and other partners can contribute to the same service. A responsibility matrix reduces gaps and guides escalation.
Heterogeneous environments require shared context across infrastructure, connectivity, security, cloud and observability—always within the contracted scope.
Corporate networks, connectivity and communications components.
Controls, events and protection platforms within the defined scope.
Servers, virtualization, storage and critical components.
Cloud resources, services and environments.
Routines, alerts and recovery capability according to the contracted service.
Availability and performance of wireless connectivity.
Telemetry and context to expand operational visibility.
Platforms and applications where applicable to the scope.
The value lies in turning signals into understanding, controlled action, learning and continuous improvement.
Collect signals and track the environment's behavior.
Recognize relevant events, deviations and conditions.
Connect impact, criticality, context and dependencies.
Execute procedures and mobilize the capabilities needed.
Confirm the result and the expected operational condition.
Preserve evidence, decisions and knowledge.
Analyze history, recurring issues and opportunities.
Improve processes, architecture and operational capability.
MONITORING OBSERVES → CONTEXT GUIDES → OPERATIONS RESPOND → GOVERNANCE MAINTAINS CONTROL
The operating model connects incidents, problems, changes, requests, escalation, documentation and communication.
Logging, classification, handling, follow-up and validation.
Analysis of recurring issues and causes to reduce repetition.
Planning, authorization, execution and recording according to the agreed model.
Clear workflows for requests covered by the service catalog.
Accountable owners, specialists and suppliers mobilized in a structured way.
Procedures maintain consistency and reduce reliance on individuals.
Metrics, volumes, times, recurrence, backlog, availability and quality are defined according to the service. An SLA measures agreed commitments; it should not automatically be equated with availability.
The Command Center can integrate monitoring, support, response activation and escalation into the Managed Services model. The two capabilities complement each other, but are not synonymous.
Explore Command CenterOnboarding does not assume the environment is already organized. The transition establishes the inventory, baseline, documentation, responsibilities and procedures before ongoing operations begin.
Conhecimento necessário para a próxima etapa.
Conhecimento necessário para a próxima etapa.
Conhecimento necessário para a próxima etapa.
Conhecimento necessário para a próxima etapa.
Conhecimento necessário para a próxima etapa.
Conhecimento necessário para a próxima etapa.
Conhecimento necessário para a próxima etapa.
Conhecimento necessário para a próxima etapa.
Início controlado do serviço.
OCCASIONAL SUPPORT KNOWS THE TICKET. CONTINUOUS OPERATIONS KNOW THE ENVIRONMENT.
Collection, correlation, ticketing, notifications, routine tasks, workflows and reporting can reduce repetitive work where applicable, without giving up control.
Automation should remove repetitive work without removing control.
Correlation, anomaly detection, enrichment, prioritization, operational assistance and automation can support operations depending on the solution—without assuming unrestricted autonomy.
Explore AI & ObservabilityReactive support and managed services meet different needs. The latter adds observation, prevention, accumulated knowledge and continuous improvement.
A response triggered by an identified need.
Ongoing responsibility for the health of the environment within the defined scope.
We can assess the environment, responsibilities, processes, documentation, capacity, SLAs, tools, governance, risks and dependencies.
Assess your operating modelThe technology lifecycle, capacity, security, architecture, technical debt, obsolescence and optimization need to be part of operational discussions.
Understand the environment, business and criticality.
Prepare a controlled handover to the service.
Fulfill responsibilities on an ongoing basis.
Maintain technical and operational visibility.
Act and coordinate within the defined scope.
Measure, communicate and maintain control.
Learn from data, history and recurring issues.
Keep pace with new needs and the technology lifecycle.
Infrastructure, networking, cybersecurity, cloud, backup, observability, Command Center and specialist services provide the technical foundation for operating critical environments.
The expertise we use to design, implement, integrate, protect and diagnose underpins our ability to operate.
We do not simply take on tickets. We take responsibility for what we know deeply.
Scope, technologies, criticality, coverage, service levels and responsibilities determine the model—not generic commercial packages.
A dimension considered according to the assessment scope.
A dimension considered according to the assessment scope.
A dimension considered according to the assessment scope.
A dimension considered according to the assessment scope.
A dimension considered according to the assessment scope.
A dimension considered according to the assessment scope.
A dimension considered according to the assessment scope.
A dimension considered according to the assessment scope.
A dimension considered according to the assessment scope.
A dimension considered according to the assessment scope.
A dimension considered according to the assessment scope.
A dimension considered according to the assessment scope.
A dimension considered according to the assessment scope.
Respostas objetivas para dúvidas técnicas e operacionais que costumam surgir antes de um projeto.
Discovery, transição, baseline, runbooks, matriz de escalonamento e indicadores reduzem ambiguidades. A solução é dimensionada a partir do contexto do cliente, com responsabilidades e critérios de aceite definidos antes da execução.
Escopo, serviços, criticidade, volumes, SLAs, ferramentas, equipes, fornecedores, horários e riscos. Esse diagnóstico evita recomendações genéricas e ajuda a priorizar aquilo que efetivamente reduz risco ou melhora a operação.
A operação pode conectar NOC, service desk, field services, especialistas, fabricantes e equipes internas. O que deve ser mantido, modernizado, integrado ou substituído é decidido por aderência técnica e valor operacional, não por uma premissa de renovação total.
A execução considera dependências, janelas, validações, comunicação, evidências e rollback quando aplicável. Mudanças críticas são divididas em etapas verificáveis para preservar a continuidade.
Governança, relatórios, análise de recorrência, capacidade e revisão de procedimentos sustentam a evolução. A continuidade pode ser assumida pela equipe do cliente, pela Add Solution ou por um modelo combinado, conforme o escopo contratado.
Share the context of your environment, the perceived impacts and the results your organization seeks. Add Solution will direct the conversation to the most appropriate experts.