ADD SOLUTION
PROFESSIONAL SERVICES

Complex projects require more than knowledge of a technology.

Implementing a new platform, modernizing infrastructure, migrating a critical environment or integrating different technologies requires understanding far more than the product involved.

It requires understanding architecture, dependencies, risks, operations, security and business impact.

Add Solution brings more than 15 years of experience in infrastructure, networks, cybersecurity, cloud, data centers, observability and operations to designing and executing technology initiatives with engineering expertise, a structured approach and accountability, from planning to final validation.

ENGENHARIA APLICADA

Especialização precisa chegar ao projeto com método, escopo e responsabilidade.

Disponibilizamos competências para desenhar, implantar, migrar, integrar e evoluir tecnologias dentro de objetivos e critérios de aceite claros.

Especialistas executando um projeto de infraestrutura com método e documentação

Arquitetura, execução e operação tratadas como partes da mesma responsabilidade.

TECHNOLOGY IS PART OF THE SOLUTION

The product may be the same. The quality of implementation never is.

Two companies can buy exactly the same technology and achieve different results. Architecture, design, configuration, integration, migration, validation and operations determine the true value of delivery.

VALUE DOES NOT LIE ONLY IN WHAT TECHNOLOGY CAN DO → LIES IN MAKING IT WORK PROPERLY IN THE REAL ENVIRONMENT
ASSESSMENT

Better projects start with decisions based on the real environment.

Surveys, inventory, topology, configurations, dependencies, capacity, performance, security, obsolescence, risks and gaps build a reliable basis for decisions.

Before recommending a change, we need to understand what already exists and why it exists.
ARCHITECTURE & DESIGN

A good implementation begins before the first configuration.

Business and technical requirements guide logical and physical architecture, capacity, redundancy, availability, security, integrations, growth and operability.

Architecture turns requirements into technical decisions.
FROM CHALLENGE TO ENGINEERING

Before implementation, we need to understand the problem to be solved.

The environment, objective, constraints, dependencies, criticality, risks, change window and expected result guide the development of an implementable solution.

  1. 01

    Need

    Objective, context and expected result.

  2. 02

    Discovery

    Environment, constraints and dependencies.

  3. 03

    Assessment

    Capacity, risks, gaps and opportunities.

  4. 04

    Requirements

    Technical and business criteria.

  5. 05

    Architecture

    Logical, physical and operational decisions.

  6. 06

    Plan

    Stages, responsibilities and acceptance criteria.

  7. 07

    Implementation

    Configuration, integration and change control.

  8. 08

    Validation

    Testing and verification of results.

  9. 09

    Delivery

    Documentation, acceptance and handover.

IMPLEMENTATION

Implementation is not just about making it work. It is about making it work correctly.

Preparation, staging, configuration, integration, change control, testing, validation and documentation need to consider not only go-live, but what happens afterward.

INTEGRATION

Enterprise technologies rarely work in isolation.

Networks, security, identity, servers, storage, cloud, backup, observability, applications and operations form a system of dependencies.

Implementing a product requires knowing it. Integrating it correctly also requires understanding what exists around it.
01NETWORKINTEGRATION
02SECURITYINTEGRATION
03IDENTITYSOLUTION
04CLOUDINTEGRATION
05OPERATIONSINTEGRATION
MIGRATION & CUTOVER

Migration is not just about moving. It is about preserving what the business cannot afford to lose.

Source, destination, dependencies, compatibility, data, configurations, tests, cutover, validation and rollback strategy need to be addressed according to the nature of the project.

01ASSESSCONTROL
02DESIGNCONTROL
03PREPARECONTROL
04VALIDATECONTROL
05CUTOVERCHANGE WINDOW
06TESTCONTROL
07ACCEPTCONTROL
ROLLBACK

Planning for success also means knowing what to do if something does not go as expected.

Rollback strategies depend on the nature of the project and are not always possible. Planning, criteria and communication make risk manageable.

CRITICAL ENVIRONMENTS

The greater a change's impact, the more disciplined its execution must be.

Dependencies, change windows, business impact, communication, tests, validation and risk need to be understood before the project's most visible stage.

The change window should not be the time to discover what could have been validated beforehand.
SPECIALIZED TROUBLESHOOTING

Complex problems rarely respect boundaries between technologies.

An application, DNS, the network, a firewall, load balancing, a server, storage and cloud can all contribute to the same symptom. Investigation needs to span components and dependencies.

APPLICATION → DNS → NETWORK → FIREWALL → SERVER → STORAGE → CLOUD
The symptom appears in one technology. The cause may lie in another.
MULTIVENDOR

The client's environment is an architecture, not a vendor catalog.

Engineering is responsible for making the environment work as a system, regardless of how many vendors are involved.

Technologies & Products
MULTIDISCIPLINARY CAPABILITY

Deep expertise in each discipline. A broad view of the environment as a whole.

Our technical breadth enables us to understand dependencies between domains when a project requires multidisciplinary expertise.

01

Networking

Corporate and industrial networks, routing, switching, wireless and SD-WAN.

02

Cybersecurity

Firewall, NAC, Zero Trust, PAM/IAM, endpoints, SIEM, web and vulnerabilities.

03

Data Center

Servers, storage, virtualization, availability and modernization.

04

Cloud

Assessment, architecture, migration, connectivity, integration and security.

05

Backup & DR

Architecture, implementation, migration, retention and restore validation.

06

Observability

Telemetry, metrics, logs, traces, dashboards, alerts and integrations.

Infrastructure & Networks Cybersecurity Cloud AI & Observability
DELIVERY QUALITY

Completing an activity does not necessarily mean completing a project.

Scope, requirements, deliverables, tests, documentation, dependencies and acceptance criteria make the definition of completion objective.

01

Assessment

Understand the real environment before recommending changes.

02

Architecture

Turn requirements into technical decisions.

03

Implementation

Build the solution using a structured, controlled approach.

04

Integration

Connect technologies, dependencies and operations.

05

Validation

Demonstrate that the expected result has been achieved.

06

Documentation

Preserve architecture, decisions and procedures.

CONFIGURE → TEST → VALIDATE → DOCUMENT → ACCEPT
DOCUMENTATION

Knowledge generated during the project needs to remain after delivery.

As-built documentation, topology, configurations, inventory, procedures, dependencies, decisions, runbooks and handover preserve what has been built.

A solution that only the implementer can understand has not been fully delivered.
KNOWLEDGE TRANSFER

Delivering technology also means preparing the people who will continue working with it.

Walkthroughs, architecture explanations, operating procedures and troubleshooting guidance support the transition according to the project, without replacing official training or certification.

PROJECT → OPERATION

The delivered solution needs to keep working independently of the project.

After validation, documentation and handover, operations can remain with the client or move to an Add Solution Managed Services model.

01PROJECTDELIVERY
02VALIDATIONDELIVERY
03DOCUMENTATIONDELIVERY
04HANDOVERDELIVERY
05OPERATIONCONTINUITY
A PROJECT ENDS. RESPONSIBILITY FOR THE TECHNOLOGY CONTINUES.
Explore Managed Services
WHEN TO ENGAGE

Challenges that require specialist technical capabilities focused on delivery.

Professional Services are structured around a defined objective, with scope, engineering, execution, validation and acceptance.

01

Deploy a new technology.

A starting point for structuring assessment, architecture and execution.

02

Migrate without compromising operations.

A starting point for structuring assessment, architecture and execution.

03

Redesign an environment that has grown.

A starting point for structuring assessment, architecture and execution.

04

Integrate different platforms.

A starting point for structuring assessment, architecture and execution.

05

Isolate the cause of a complex problem.

A starting point for structuring assessment, architecture and execution.

06

Modernize critical infrastructure.

A starting point for structuring assessment, architecture and execution.

07

Validate an architecture before production.

A starting point for structuring assessment, architecture and execution.

Before defining the solution, we can start by understanding the environment.

We map architecture, dependencies, risks, capacity, limitations and opportunities for improvement before defining the project.

Request a technical assessment
ADD SOLUTION METHOD

Engineering does not begin with configuration.

It begins with understanding the problem to be solved and ends only when the deliverable has been validated, documented and handed over.

  1. 01

    Understand

    Engenharia e planejamento.

  2. 02

    Analyse

    Engenharia e planejamento.

  3. 03

    Design

    Engenharia e planejamento.

  4. 04

    Plan

    Engenharia e planejamento.

  5. 05

    Implement

    Execução e transferência.

  6. 06

    Integrate

    Execução e transferência.

  7. 07

    Validate

    Execução e transferência.

  8. 08

    Document

    Execução e transferência.

  9. 09

    Hand over

    Execução e transferência.

ADD SOLUTION EXPERIENCE

More than 15 years of turning technical expertise into operational results.

Infrastructure, networking, cybersecurity, data centers, cloud, backup, observability and operations converge when critical projects require a multidisciplinary perspective.

PROFESSIONAL ≠ MANAGED

A defined objective and ongoing responsibility serve different purposes.

Professional Services structure transformation, deployment or migration through delivery and acceptance. Managed Services take on operations, monitoring, governance and continuous improvement.

PROFESSIONAL SERVICES → TRANSITION → MANAGED SERVICES
PERGUNTAS FREQUENTES

Decisões importantes sobre Serviços Profissionais

Respostas objetivas para dúvidas técnicas e operacionais que costumam surgir antes de um projeto.

01Como a Add Solution aborda um projeto de Serviços Profissionais?

Plano, desenho, execução, testes, documentação, transferência de conhecimento e aceite estruturam a entrega. A solução é dimensionada a partir do contexto do cliente, com responsabilidades e critérios de aceite definidos antes da execução.

02Quais informações precisam ser avaliadas antes da definição da solução?

Objetivo, arquitetura, dependências, escopo, riscos, competências, cronograma, acessos e critérios de aceite. Esse diagnóstico evita recomendações genéricas e ajuda a priorizar aquilo que efetivamente reduz risco ou melhora a operação.

03A solução pode aproveitar o ambiente tecnológico existente?

Especialistas trabalham com equipes internas, parceiros e fabricantes sem fragmentar responsabilidades técnicas. O que deve ser mantido, modernizado, integrado ou substituído é decidido por aderência técnica e valor operacional, não por uma premissa de renovação total.

04Como a Add Solution reduz riscos durante implantação ou mudança?

A execução considera dependências, janelas, validações, comunicação, evidências e rollback quando aplicável. Mudanças críticas são divididas em etapas verificáveis para preservar a continuidade.

05Como o ambiente continua evoluindo após a entrega?

Suporte assistido, backlog de evolução e indicadores podem estender o valor após o encerramento do projeto. A continuidade pode ser assumida pela equipe do cliente, pela Add Solution ou por um modelo combinado, conforme o escopo contratado.

FALE COM UM ESPECIALISTA

Vamos conversar sobre Serviços Profissionais.

Share the context of your environment, the perceived impacts and the results your organization seeks. Add Solution will direct the conversation to the most appropriate experts.

CONTEXTO DA CONVERSAServiços ProfissionaisOrigem e interesse são registrados automaticamente no atendimento.
CONVERSATION CONTEXTYou are contacting Add Solution about Serviços Profissionais.
CONTATO ESPECIALIZADO

Identify a clear next step for your environment.

Conte-nos o que precisa evoluir em Serviços Profissionais. O formulário mantém o contexto desta página durante todo o atendimento.

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