Windows, Linux and macOS according to supported version and product;
Windows, Linux and macOS according to supported version and product;
MSP360 + ADD SOLUTION
MSP360 with centralized operations and clear responsibility for every backup.
Structure tenants, agents, storage, encryption, retention, alerts and restores without turning multicloud flexibility into operational fragmentation.
Multitenant management, selected storage, policies and tested recovery.
MSP360 + ADD SOLUTION
Operating model — a central console does not eliminate per-customer decisions
MSP360 Managed Backup lets organizations, users, endpoints and plans be administered from a console. The multitenant hierarchy must reflect isolation, delegation and support; global templates receive controlled exceptions by workload and customer. Roles, MFA where available, offboarding, an administrative audit trail and protection of storage credentials are part of the architecture. Add Solution documents who changes policies, accesses keys, performs restores and approves deletions.
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Workloads and agents
Commercial coverage does not replace the compatibility matrix. Operating system, application-aware processing, VSS, permissions, APIs and restore granularity are checked before design.
files, volumes and system images according to edition;
files, volumes and system images according to edition;
VMware and Hyper-V with specific integrations and requirements;
VMware and Hyper-V with specific integrations and requirements;
Microsoft SQL Server and supported applications with validated consistency;
Microsoft SQL Server and supported applications with validated consistency;
Microsoft 365 and Google Workspace through dedicated offerings, under the applicable scope and license.
Microsoft 365 and Google Workspace through dedicated offerings, under the applicable scope and license.
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Storage — choosing the destination transfers responsibilities
MSP360 can work with supported cloud storage providers and local destinations, depending on the product. Using a customer-owned storage account broadens cost and residency options, but the customer remains responsible for the account, keys, lifecycle, capacity, egress and provider support. Immutability depends on the backend, backup mode and supported configuration. Object Lock, versioning or provider retention must not be generalized. The period, deletion authority and credential recovery must be tested.
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Policies, retention and bandwidth
Plans define source, frequency, destination, compression, encryption, retention and notifications. Different policies serve mobile endpoints, servers, databases and VMs. Bandwidth limits and windows reduce impact but can compromise RPO when daily volume exceeds transfer capacity. Sizing considers protected volume, change rate, full and incremental backups, retention, growth, multiple destinations and restore time. Deduplication or compression is never assumed to deliver a fixed ratio.
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Encryption and keys
Encryption in transit and at rest depends on the product, destination and configuration. When a customer-controlled password or key protects backups, losing it can make recovery impossible. Custody, rotation, emergency access and escrow belong in the runbook. The console, endpoints and storage account form different trust domains. A single administrative credential must not silently control all of them.
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Recovery — a file, an image and a service are different outcomes
Restoration can involve files, volumes, images or supported workloads. Bare-metal recovery and restoration to different hardware or environments depend on drivers, boot, licenses, networking and the application. Add Solution tests the entire path, not just reading the object from storage. Recovery workflow:
- REQUISITOS
Define loss events, workloads, dependencies, RPO, RTO and retention.
- ARQUITETURA
Size the management plane, agents or proxies, networking, storage and isolation.
- PROTECTION
Apply policies by criticality, window, destination and administrative authority.
- VALIDATION
Test consistency, restoration, destination capacity and owner acceptance.
- OPERATIONS
Monitor recovery points, failures, capacity, changes and evidence.
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SaaS — Microsoft 365 and Google Workspace require their own scope
Protected SaaS services, objects, APIs, retention and licensing vary by offering. Offboarded users, discovery of new accounts, administrative permissions, residency and search must be defined. Native SaaS retention and independent backup address different events.
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MSP monitoring and response
The console must highlight endpoints without backups, the age of the latest recovery point, recurring failures, offline agents, capacity and overdue tests. Alerts are routed by tenant, severity and time; a report without an accountable response queue does not constitute operations. RMM and Remote Desktop are adjacent products and must not be assumed to be included or to replace backup monitoring. Remote access requires its own authorization and auditing.
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Deployment and transition
- REQUISITOS
Definir eventos de perda, workloads, dependências, RPO, RTO e retenção.
- ARQUITETURA
Dimensionar plano de gestão, agentes ou proxies, rede, storage e isolamento.
- PROTEÇÃO
Aplicar políticas por criticidade, janela, destino e autoridade administrativa.
- VALIDAÇÃO
Testar consistência, restore, capacidade do destino e aceite do owner.
- OPERAÇÃO
Monitorar recovery points, falhas, capacidade, mudanças e evidências.
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Limits, licensing and support
Licensing can vary by product, device, workload, user, storage or contracted plan. Cloud storage, API operations, egress, retention and recovery compute may be charged by the selected provider. Features of Managed Backup, standalone Backup, Microsoft 365, Google Workspace, RMM and Connect are not treated as a universal package. Compatibility, lifecycle and support are confirmed in current documentation. MSP360 support, the storage provider and Add Solution each have their own scope.
PERGUNTAS FREQUENTES
FAQ
Answers for MSP360 protection, recovery and operational decisions.
Does MSP360 include cloud storage?
It depends on the offering. Many designs use separately selected and contracted storage; the account, consumption, egress and support must be confirmed.
Does any storage make a backup immutable?
No. The backend, backup mode, configuration and administrative authority determine the available control.
Does one policy work for every customer?
No. Criticality, volume, connectivity, retention, system and contract require templates with controlled exceptions.
Is Microsoft 365 backup included in the endpoint agent?
This must not be assumed. It is a specific offering with its own scope.
Does a bare-metal restore guarantee application recovery?
No. Hardware, drivers, boot, licenses, networking, dependencies and application consistency must be validated.
Does RMM replace backup monitoring?
No. They can be integrated, but coverage, alerts and responsibilities are different.
MSP360 + ADD SOLUTION
Add Solution engineering
tenant and workload assessment;
tenant and workload assessment;
multitenant architecture and delegation;
multitenant architecture and delegation;
agents, policies, storage and keys;
agents, policies, storage and keys;
Microsoft 365 and Google Workspace within their own scopes;
Microsoft 365 and Google Workspace within their own scopes;
sizing, bandwidth and capacity planning;
sizing, bandwidth and capacity planning;
restores, evidence and runbooks;
restores, evidence and runbooks;
alerts, reports and ongoing operational support.
alerts, reports and ongoing operational support.
SOLUÇÕES RELACIONADAS
Backup e resiliência conectados à operação.
ADD SOLUTION + MSP360
Turn multicloud flexibility into operationally viable recovery.
Connect tenants, storage, policies, keys, alerts and tests to each customer’s actual commitments.