Effective field work starts before the journey.
Symptoms, history, topology, inventory, equipment, serial number, location, rack, port, photographs, logs, remote tests, parts, tools, access and contacts can guide preparation when available.
FIELD SERVICES
Technical capability wherever your infrastructure is.
Branches, stores, hospitals, manufacturing sites, distribution centres, offices and remote locations depend on infrastructure that cannot always be diagnosed, installed or recovered entirely remotely.
Add Solution's Field Services combines technical coordination with on-site work to carry out interventions in corporate environments using a structured, standardised and controlled approach.
From diagnosis to installation, from equipment replacement to service validation, every activity needs to produce more than a completed visit: it needs a technically verified outcome.
INSTALLREPLACETROUBLESHOOT
FIELD SERVICE · COORDINATION
TESTEVIDENCEVALIDATECLOSE
ENGENHARIA APLICADA
Presença técnica em campo precisa combinar agilidade, padrão e evidência de execução.
A Add Solution coordena atendimentos presenciais, instalações e intervenções em ambientes distribuídos com procedimentos e rastreabilidade.
Arquitetura, execução e operação tratadas como partes da mesma responsabilidade.
WHEN REMOTE WORK ENDS
Not every problem can be resolved through a remote session.
Physical failures, inaccessible equipment, cabling, fibre, power, racks, interconnections, replacement, installation, activation and validation may require an on-site presence.
01REMOTE ANALYSISCONTROL
02LOCAL ACTION?CONTROL
03FIELD SERVICEON-SITE
04VALIDATIONCONTROL
05RESTOREDCONTROL
REMOTE SUPPORT AND ON-SITE SERVICE THEY ARE COMPLEMENTARY PARTS OF THE SAME CAPABILITY.
IT IS NOT JUST SENDING A TECHNICIAN
Arriving on site is not the same as delivering results.
A technical visit ends only when we can establish what was done, record evidence and validate the result.
- 01
Context
Symptoms, environment, history and the purpose of the intervention.
- 02
Diagnosis
Define the need for local action.
- 03
Preparation
Skills, parts, tools, access and information.
- 04
Dispatch
Coordinate support according to the contracted model.
- 05
Execution
Technically guided on-site intervention.
- 06
Evidence
Applicable records, tests and observations.
- 07
Validation
Confirm the expected result.
- 08
Documentation
Update knowledge and close the work.
CONTEXT → PREPARATION → EXECUTION → EVIDENCE → VALIDATION
REMOTE COORDINATION + LOCAL EXECUTION
On-site staff do not need to work in isolation.
Depending on the contracted model, remote specialists can support analysis and guidance while the on-site professional gathers evidence and carries out local actions.
01CLIENTCONNECTED
02TECH COORDINATIONCONNECTED
03REMOTE EXPERTCONNECTED
04FIELD ENGINEERLOCAL
05VALIDATIONCONNECTED
LOCAL PRESENCE EXECUTES. COORDINATION CONNECTS THE ACTIVITY TO THE COMPLETE CONTEXT.
The technical need determines the required profile and resources.
Demand, qualifications, skills, preparation, dispatch, execution and validation form the process—without promising universal immediate availability.
DEMAND → QUALIFY → PREPARE → DISPATCH → VALIDATE
FIELD CAPABILITIES
Local presence guided by context and ready to act.
Activities, technologies, coverage, locations, SLA and responsibilities depend on the contracted scope and model.
Installation & activation
Rack & stack, powering up, interconnection, patching, identification and testing.
Smart Hands
Coordinated local execution: ports, console, cables, status, components and testing.
Break/Fix
Identification, isolation, replacement, reconnection, testing and validation.
On-site troubleshooting
Physical inspection, power, interfaces, signal, console, connectivity and environment.
Site survey
Infrastructure, racks, routes, cabling, fibre, power, equipment and constraints.
Inventory
Model, serial number, asset tag, rack, position, interfaces, connections, status and location.
Rollout
Pilot, standardisation, execution waves, validation and consolidation.
Local presence guided by specialists.
Visual checks, cables, ports, status, console, controlled restarts, components, patching, collection and testing can be coordinated remotely.
Smart Hands does not mean hands without context.
Receiving a part completes the logistics. Validating the service completes the intervention.
Identification, isolation, replacement, reconnection, configuration, testing and interaction with RMA processes may be in scope, without control over the manufacturer's timelines.
IDENTIFY → ISOLATE → REPLACE → TEST → VALIDATE
ON-SITE INFRASTRUCTURE
From rack to connectivity, physical work needs to follow the architecture.
Networks, Wi-Fi, cabling, fibre, data centres, servers, storage and security appliances may require on-site installation, inspection or intervention.
DISTRIBUTED OPERATIONS
The more distributed the operation, the more important coordination at each location becomes.
Branches, stores, concession operators, hospitals, manufacturing sites, distribution centres, offices and remote locations require repeatability without overlooking local differences.
A UNIT IS AN INTERVENTION. DOZENS OF UNITS FORM AN EXECUTION PROGRAM.Explore the industries we serve
ROLLOUT & STANDARDIZATION
Validate the method before scaling up.
The pilot, process, timing, materials, dependencies, documentation, acceptance and lessons learned guide rollout waves according to the project.
01PILOTMETHOD
02VALIDATEMETHOD
03STANDARDIZEMETHOD
04WAVE 01EXECUTION
05WAVE NEXECUTION
STANDARDIZATION REDUCES VARIATION. SCALE REQUIRES REPEATABILITY.
Some decisions require first-hand knowledge of the physical site.
Racks, routes, cabling, fibre, power, coverage, equipment, space, constraints, models, serial numbers, positions, interfaces and connections can be surveyed according to the scope.
Consulting & AssessmentThe activity needs to be understandable to someone who was not on site.
Before, during and after the work, racks, serial numbers, cabling, identification and results can be documented where permitted, avoiding unnecessary exposure of sensitive information.
Evidence turns a visit into a trackable activity.
EXECUTION → EVIDENCE → VALIDATION
Completing the physical task does not mean the support engagement is complete.
Power, links, interfaces, connectivity, service, redundancy, monitoring, application reachability and expected behaviour can be validated according to the intervention.
01PRE-CHECKCONTROL
02EXECUTIONCONTROL
03POST-CHECKCONTROL
04VALIDATIONCONTROL
05EVIDENCECONTROL
INSTALLED DOES NOT MEAN VALIDATED.
The client needs to know what we found, what we did and the result. Timestamps, photographs, serial numbers, tests, measurements, screenshots, checklists and observations can form the evidence without exposing sensitive data.
FIELD SERVICES CONNECTED
Physical execution is a capability that can connect engineering and operations.
Field Services has a local role; the other capabilities define monitoring, diagnosis, design or ongoing responsibility.
Command Center / EOC
Detects, handles, mobilises and coordinates; Field Services intervenes physically where included in scope.
Specialist Support
Specialists analyse while the on-site professional collects evidence and carries out the work.
Managed Services
Ongoing responsibility that can call on physical execution.
Professional Services
Engineering designs and coordinates; Field Services executes locally.
Turn-Key Projects
Physical execution forms part of building the complete solution.
WHEN IT MAKES SENSE
Is your infrastructure where your technical team is not?
Field Services turns a remote need into controlled local execution, according to locations, technologies, coverage and the contracted model.
Sites without a local technical team.
A situation that may require an on-site technical presence.
Equipment replacement at a branch.
A situation that may require an on-site technical presence.
Physical failure identified by remote support.
A situation that may require an on-site technical presence.
Installation across multiple locations.
A situation that may require an on-site technical presence.
Infrastructure or equipment rollout.
A situation that may require an on-site technical presence.
Technical survey of a site.
A situation that may require an on-site technical presence.
Smart Hands at a remote location.
A situation that may require an on-site technical presence.
Standardisation of multi-site interventions.
A situation that may require an on-site technical presence.
On-site support during a change.
A situation that may require an on-site technical presence.
Documentation and physical validation of infrastructure.
A situation that may require an on-site technical presence.
Tell us where the need is and what needs to be done.
We can structure field work and integrate it with the support, engineering and operations needed to carry out the activity with control and evidence.
Request on-site supportADD SOLUTION METHOD
Getting on site closes the distance. A methodical approach solves the problem.
Context prepares, diagnosis defines, coordination connects, execution intervenes, tests verify and evidence makes the activity traceable.
- 01
Understand
Contexto e preparação.
- 02
Prepare
Contexto e preparação.
- 03
Execute
Execução e controle.
- 04
Test
Execução e controle.
- 05
Record evidence
Execução e controle.
- 06
Document
Execução e controle.
More than 15 years connecting engineering to the places where technology operates.
Networking, cybersecurity, data centres, servers, wireless, cabling, fibre, hybrid cloud and operations provide the context for execution.
Physical presence also requires control.
Authorisations, access, credentials, least privilege, site rules, documentation, physical security and information protection are considered according to the environment.
PERGUNTAS FREQUENTES
Decisões importantes sobre Field Services
Respostas objetivas para dúvidas técnicas e operacionais que costumam surgir antes de um projeto.
01Como a Add Solution aborda um projeto de Field Services?
Despacho, qualificação, checklist, evidências, validação e atualização do chamado padronizam a execução. A solução é dimensionada a partir do contexto do cliente, com responsabilidades e critérios de aceite definidos antes da execução.
02Quais informações precisam ser avaliadas antes da definição da solução?
Unidades, cobertura geográfica, ativos, volumes, janelas, criticidade, acessos, peças e procedimentos. Esse diagnóstico evita recomendações genéricas e ajuda a priorizar aquilo que efetivamente reduz risco ou melhora a operação.
03A solução pode aproveitar o ambiente tecnológico existente?
Campo, service desk, NOC, logística, fornecedores e equipes locais compartilham chamados e escalonamentos. O que deve ser mantido, modernizado, integrado ou substituído é decidido por aderência técnica e valor operacional, não por uma premissa de renovação total.
04Como a Add Solution reduz riscos durante implantação ou mudança?
A execução considera dependências, janelas, validações, comunicação, evidências e rollback quando aplicável. Mudanças críticas são divididas em etapas verificáveis para preservar a continuidade.
05Como o ambiente continua evoluindo após a entrega?
Indicadores de atendimento, reincidência, peças, conhecimento e cobertura orientam melhoria contínua. A continuidade pode ser assumida pela equipe do cliente, pela Add Solution ou por um modelo combinado, conforme o escopo contratado.
FALE COM UM ESPECIALISTA
Vamos conversar sobre Field Services.
Share the context of your environment, the perceived impacts and the results your organization seeks. Add Solution will direct the conversation to the most appropriate experts.
CONTEXTO DA CONVERSAField ServicesOrigem e interesse são registrados automaticamente no atendimento.